Last updated - August 31, 2019
2. INFORMATION WE COLLECT WHEN YOU USE THE SERVICES
When you use the Services, we collect additional information about Shipment requests and how they are fulfilled, including the following:
a. Shippers: If you are a Shipper and submit a Shipment request, we collect certain details related to your submission, including the date and time of your request, origin and destination addresses, description of the cargo being transported, rate, and other information about the Shipment.
b. Carriers: If you are a Carrier, we collect information on your bids on Shipment requests as well as information about your acceptance and fulfillment of any Shipment requests, including vehicle and driver information.
c. Drivers: If you are a driver transporting cargo on behalf of a Carrier, we may collect information on your travel to fulfill a Shipment request. We also collect information about your location and about files you upload as described below.
Providing Services to our users requires the collection of precise location information. When you download and use our mobile applications, we will ask for permission to access your precise location. If you grant our mobile applications permission to access your location through the permission system used by your mobile operating system, we will collect the precise location of your device. We use this information to track Shipments, and also to understand your typical driving patterns to offer Carriers jobs that are more likely to be relevant to them and their Drivers. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as the Shippers and Carriers involved in fulfilling any Shipment request.
Our Services may ask you to photograph and upload to the Services certain documents related to the fulfillment of a Shipment request, such as certificates of insurance and other legal documents, bills of lading, and proofs of delivery. You may also be able to upload pictures of cargo that you carry. To do this, our mobile applications will request access to the camera on your device via the permission system used by your mobile operating system.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
a. Log Information: We collect log information about your use of the Services, including the type of browser or app version you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
b. Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device and app identifiers, and mobile network information.
c. Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
3. INFORMATION WE COLLECT FROM OTHER SOURCES
We may also obtain information from other sources and combine that with information we collect directly. These third parties include, but are not limited to, verification services (for instance, to confirm your insurance or regulatory compliance status), credit bureaus, and publicly available sources.
4. COUNTRY OF PROCESSING
We operate the Services from the United States of America (USA) and our data collection and processing activities take place in the USA. Accordingly, data collected from users when using our Services is collected in the USA. We store and otherwise process data (including personal data) through third party cloud service providers and other IT service providers which may be located or which may operate in other countries.
5. HOW WE COLLECT AND USE YOUR PERSONAL DATA
We use the information we collect from our websites, mobile applications, and other online products and services or when you otherwise interact with us. In order to provide and improve our Services, including to connect Shippers with Carriers, match Drivers with Shipment requests, facilitate transportation of cargo, process payments, and confirm delivery. We use your email and your phone number to call you and send you SMS messages, about potential and current Shipments. We may also use information about you for other purposes, including to:
a. Send you technical notices, updates, security alerts and support, and administrative messages;
b. Respond to your comments, questions, and requests and provide customer service;
c. Communicate with you about products, services, offers, opportunities, promotions, rewards, and events offered by Logistics Intelligence and others, and provide news and information we think will be of interest to you;
d. Monitor and analyze trends, usage, and activities in connection with our Services;
e. Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Logistics Intelligence and others;
f. Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
g. Link or combine with information we get from others to help understand your needs and provide you with better service; and
h. Carry out any other purpose described to you at the time the information was collected.
Sharing of Information
Sharing with Other Users of the Services
Depending on how you use our Services, we may share information about you with other users of the Services. For example, if you are a driver, we share your name, vehicle information, precise or approximate location, and certain contact information (including phone number) with Shippers involved in the Shipment request you helped to fulfill. If you are a Shipper, your name or company name and your instructions, address, and contact information will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, may be shared with other users. If you submit driver ratings and reviews, this information may be shared with other users of our Services.
We may also share information about you with other third parties, such as:
a. With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
b. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
c. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Logistics Intelligence, or others;
d. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
e. Between and among Logistics Intelligence and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
f. With your consent or at your direction.
g. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Advertising and Analytics Services Provided by Others
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
6. AUTOMATED DECISION-MAKING
We do not envisage that any decisions will be taken about you or your operations based solely on automated decision-making without your approval within the platform. However, we will update this Notice if this position changes.
7. THE PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA
The purposes for which we collect and store your personal data are the following:
a. To enable us to deliver the Services to you and to enable you to use them efficiently;
b. To perform our contractual obligations to shippers and carriers and to fulfill shipments made on our platform;
c. Insofar as permitted under applicable law, to communicate with you in relation to the Services and other services that we or our affiliates offer;
d. To personalize, test, monitor, improve and upgrade the Services;
e. For loss prevention purposes and to protect and enforce our rights and meet our obligations to third parties
f. To meet our legal obligations and the regulatory requirements to which we are subject, if necessary to assist law enforcement and respond to subpoenas or court orders; and
g. For our internal business purposes, such as compiling and analyzing usage information for general operational, statistical and business purposes.
8. YOUR RESPONSIBILITIES
It is important that the personal data we hold about you is accurate and current. If you provided us with any details of personal data, please keep us informed if such details change through the platform and applications.
9. HOW WE PROTECT YOUR INFORMATION
Logistics Intelligence takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
10. QUESTIONS / CONTACTING US